AMS-IX (Amsterdam Internet Exchange) is a neutral, independent and distributed Internet Exchange. AMS-IX interconnects more than 800 IP networks, making it one of the largest Internet Exchanges in the world. AMS-IX builds its services around a state of the art MPLS/VPLS network, switching close to 5.5 Tbit/s at peak times. In order to support the large number of high bandwidth ports at which customers connect, AMS-IX always uses the latest developments in hardware and gives leading input to manufacturers for the development of next generation equipment.AMS-IX deploys three other Internet Exchanges abroad: AMS-IX Hong Kong in the Asia Pacific region, AMS-IX Caribbean in Curaçao and AMS-IX India in Mumbai. AMS-IX’s subsidiary AMS-IX USA Inc. deploys AMS-IX Chicago and AMS-IX Bay Area in the United States.The AMS-IX office, located in the heart of Amsterdam, consists of an international staff of about 55 people in various functions. We are an informal group of people that are passionate about adopting new technologies, developing new markets and having fun while doing so.
We are looking for a Customer-oriented Service Representative on a temporary basis. A Customer Service Representative is a liaison and processes customers’ orders, provides products and services information and resolves with accuracy and efficiency any emerging questions or issues that our customers might face.
We expect the Customer Service Representative to enthusiastically help and communicate to customers, be patient and empathetic. They can put themselves in customers’ shoes. They have a problem-solving ability. The aim is to ensure excellent service, respond quickly and efficiently to customer inquiries and warrant high customer satisfaction.
Currently the team consists of 4 team members. The team is part of a Commercial team (consisting of Sales, Product Development, Marketing and PR, Regulatory Affairs) reporting to the Chief Commercial Officer. English is the language of business within the company.
Skills and Requirements
We offer a good salary and secondary conditions. The AMS-IX team is informal but professional. Focused on customer satisfaction and very much results oriented. The offices are nicely located in the heart of the city.
Interested? Request more information via or submit your CV and application letter in English to email@example.com