AMS-IX considers the security of our infrastructure a top priority. Although we try to do our best to mitigate vulnerabilities, they may still occur in our systems, especially in dynamic environments such as ours.

If you discover a vulnerability, let us know about it so we can take the necessary steps to address the issue as quickly as possible. Please help us better protect our clients and infrastructure.

• Breaches of Privacy of our customers, suppliers and/or staff in any meaningful way (example: gaining unauthorised access to customer email addresses pointing to people).
• Breaches of Confidentiality or Integrity of our customer, supplier and/or staff data in any meaningful way (example: obtaining valid AMS-IX staff credentials).
• Disrupting the Availability of AMS-IX services or processes, in any meaningful way (example: Software or Hardware exploits which can be provably used against our infrastructure).

• Emailed your findings to ir@ams-ix.net. Please encrypt your findings using our PGP key (see below or download here) to prevent this critical information from falling into the wrong hands.
• Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or by deleting or modifying other people's data.
• Do not reveal the problem to others until it has been resolved.
• Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

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We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Note: This policy is currently on version 37, published on Tuesday, August 13 2019, and may be amended in the future.